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Tools and support

Some of these tools you use daily and need access to, others rarely or never. The list shows which department grants access:

  • Common tools - back-office can help you get access
  • Microsoft Teams - instant messaging
  • Outlook email - email service
  • Easy8 - our own instance of our own product
  • Bitwarden - password management tool
  • Quality assurance - ask QA team
  • Playwright - tool for e2e automated testing
  • DevOps tools - ask operations' team
  • Easy Git - Easy8 git
  • Gitmakers - package manager
  • Bugsnag - error monitoring and stability management tool
  • Hookdeck - webhook management tool
  • New relic - performance monitoring tool
  • VPN - VPN for internal network
  • Internal development
  • EasyCLI - internal tool for developers
  • Nodes - package management tool
  • Gems - gems management tool

For Microsoft services (Teams and Outlook email) you need a Microsoft account. If you do not have one, ask the back-office team. For any other tool, ask the team named in the list above.

MS Teams channel for help from developers

The channel to look for in MS Teams is Developers help. Ask here when you need deeper technical insight.

Advanced technical support

Advanced technical support rotates between Ruby developers. The developer on duty:

  • Checks and responds to chat, especially in the channel Developers help. This is the main responsibility.

  • Follows the Support help channel and helps where possible.

  • Solves tasks assigned to the Easy Developers (Technical Support) group in ESko, or delegates them.

  • Monitors and solves bugs from Bugsnag:

  • Closes rare cases and those caused by an application restart.
  • Reassigns non-critical bugs to QA, so the team can go through them at the bug meeting every Tuesday.
  • Makes sure critical bugs are fixed, by fixing them or delegating.